The customer reliability issue response service is a paid service that analyzes global fleet reliability data to identify potential weak points in the reliability of the customer's aircraft. By using a reliability issue resolution process, COMAC responds to customer concerns and works to improve fleet reliability.

The service involves analyzing global fleet reliability data to identify all possible and potential causes of the issues, confirming each one (with the customer's cooperation). Based on the findings, COMAC will provide recommended actions and track the implementation of these measures until the issue is resolved.

The goal of the service is to address reliability-related issues through the resolution process and improve the reliability of the customer's fleet.

Customers benefit by identifying weak areas in aircraft reliability, taking corrective measures, and enhancing fleet reliability.