The route fault management system includes fault information that has been collected, initially assessed, and professionally evaluated. This information is used as a fault knowledge base to support airlines in troubleshooting. Customers can search for fleet-related fault information and apply historical troubleshooting experience to address the issues.

The service content includes providing customers with access to the digital customer service platform’s functions.

The goal of the service is to provide fleet route fault information, which, after comprehensive evaluation, serves airline customers.

Customers benefit from the route fault management system by having access to a fault knowledge base, enhancing their troubleshooting efficiency.

The service is available to aircraft operators, with support typically provided remotely. In special cases, the support location can be determined based on the customer’s specific needs.