The customized service solution is primarily aimed at airline customers. It is developed based on customer requirements, incorporating industry best practices, industry standards, and the company's technical development and business strategies. It defines the service objectives, service model, service network, and service scope for aircraft customer services and describes the content of these services.

The service content includes:
- Business support
- Customer training
- Flight operations support
- Rapid technical support
- Aircraft maintenance support
- Maintenance engineering
- Material support
- Technical publications
- Supplier management
- Digital services

These services are designed to support and ensure the safe, reliable, and economical operation of aircraft.

The goal of the service solution is to provide essential support for airline operations, ensure continued airworthiness, guarantee aircraft dispatch reliability, reduce operating costs, and improve aircraft operational efficiency.

Customers benefit by fully understanding the range of customer services provided by COMAC, receiving both basic and extended service products tailored to their needs, ensuring smooth aircraft delivery, and receiving comprehensive support throughout the aircraft's operational life.